Privacy Policy

1. Controller Identity and Address

BotDynamics, with address at Paseo de la Reforma 296, Floor 42, Colonia Juárez, Mexico City, ZIP 06600, is responsible for the processing of your personal data.

For any questions or clarifications about this Privacy Policy, you can contact us at: lucy@botdynamics.app

2. Personal Data We Collect

For the purposes outlined in this Privacy Policy, we may collect your personal data in different ways:

• When you provide it directly to us
• When you visit our website or use our services
• When you interact with our AI agents and chatbots
• When you use our messaging platforms (WhatsApp, Messenger, etc.)

Identification Data:

• Full name
• Email address
• Phone number
• Company or organization
• Job title or position

Contact Data:

• Physical address
• Phone numbers
• Email address
• Social media identifiers

Service Usage Data:

• Conversation history with AI agents
• Call records (WhatsApp Calling, voice)
• Chatbot interaction data
• Usage metrics and analytics
• Communication preferences

Technical Data:

• IP address
• Browser and device type
• Operating system
• Cookies and similar technologies
• Geolocation data

3. Processing Purposes

The personal data we collect will be used for the following purposes:

Primary Purposes (necessary):

• Provide AI Agents, chatbots and automation services
• Manage and process demo and contact requests
• Facilitate communication through WhatsApp Calling and other channels
• Provide technical support and customer service
• Process and manage your user account
• Comply with legal and contractual obligations
• Generate analysis and reports through Kortex AI

Secondary Purposes (not necessary):

• Send marketing and promotional communications
• Improve our services through data analysis
• Personalize user experience
• Conduct satisfaction surveys
• Develop new products and services

If you do not want your personal data to be processed for secondary purposes, you can notify us by sending an email to lucy@botdynamics.app

4. Data Transfer

Your personal data may be shared with:

• Service providers: For data processing, cloud storage, and AI services
• Messaging platforms: WhatsApp, Facebook Messenger, Telegram (depending on services used)
• Competent authorities: When required by law
• Business partners: With your express consent

All transfers are made under strict security measures and compliance with applicable legislation.

5. Security Measures

BotDynamics implements administrative, technical and physical security measures to protect your personal data:

• End-to-end encryption in all communications
• Multi-factor authentication for system access
• Periodic security audits
• Continuous staff training in data protection
• Data backup and recovery
• Continuous threat monitoring

6. Your Rights (ARCO Rights)

You have the right to:

• Access your personal data in our possession
• Rectify inaccurate or incomplete data
• Cancel your data when you consider it is not required
• Object to the processing of your data for specific purposes

To exercise your ARCO rights, send a request to lucy@botdynamics.app with:

• Full name and email address
• Clear description of your request
• Documents proving your identity

We will respond to your request within a maximum of 20 business days.

7. Consent Revocation

You may revoke your consent for the processing of your personal data at any time by sending an email to lucy@botdynamics.app. The revocation will not have retroactive effects.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Improve website functionality
• Analyze the use of our services
• Personalize content and advertising
• Remember user preferences

You can configure your browser to reject cookies, although this may affect site functionality.

9. Changes to Privacy Policy

We reserve the right to modify this Privacy Policy. Changes will be posted on our website and, when significant, we will notify you by email.

10. Applicable Legislation

This Privacy Policy is governed by:

• Federal Law on Protection of Personal Data Held by Private Parties (LFPDPPP) - Mexico
• General Data Protection Regulation (GDPR) - European Union (when applicable)
• California Consumer Privacy Act (CCPA) - USA (when applicable)
• Other applicable laws according to user jurisdiction

11. Contact